Welcome to Oak Street Medical Practice

Mission Statement:

"The Oak Street Practice team is committed to working in partnership with our patients to provide high quality, personalised, up to date, patient centred healthcare in a confidential and safe environment."


We are open 8.30 am - 1.30 and 2.00 - 6.00 pm Monday to Friday, and we are also open for Pre-Booked Appointments from 7am on Tuesdays. We are closed on Saturday and Sunday, and Bank Holidays.


Please note that whilst the Practice may be open earlier than 08:30 for select appointments, the Practice Phone lines will not open until 08:30 - please do not call before this time as the phones are not staffed.


To book a future appointment you can call the surgery at any time - there is no need to call at 08.30 am; the lines are often extremely busy and you may be waiting for some time. We would recommend waiting until 10:30 for all non-urgent appointments and queries.

Doctors and Nurses can be seen by appointment every weekday morning and afternoon.



  • We do not take prescription requests over the phone.
  • The practice is unable to respond to email enquiries concerning medical matters.  If you have such an enquiry please telephone the surgery.

More GP Appointments released

Over the next three months we are working with NHS England to offer extra GP appointments. This is because we know that there are times you want to be able to see a GP at short notice.  We also know that over winter lots of people have seasonal illnesses which require more than a pharmacy but don’t need emergency treatment. The extra appointments are bookable on the day by ringing reception on the usual number: 01603 613431 If you haven’t yet signed up for GP Online Services simply call into the practice with two forms of photo ID and proof of address. We can sign you up there and then.  GP Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records.  Find out more about this on www.nhs.uk/GPonlineservices If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else that needs it.

Prescription Requests

Please remember, we do not take prescription requests over the phone.

These must be in writing and patients should allow 2 full working days

for these to be processed. Unfortunately, anything outside these

timeframes are not able to be dealt with.


Travel Clinics

Due to Maternity leave Oak Street Medical Practice currently can’t offer travel health care service We advise patients to attend any of the following clinics: Private Travel Clinics   Norwich Practices Health Centre Rouen House, Rouen Road NR1 1RB 01603 677500   The Globe 26 Cattle Market Street, NR1 3DY 01603 667323   City Doc 143 Unthank Road, NR2 2PE 0203 733 8321   Superdrug 40-46 Saint Stephens Street, NR1 3SH 033 3331 9040   Patients may be advised by these clinics to book at Oak Street for some vaccines currently available on the NHS, including Typhoid, Tetanus and Hep A. Patients must, however, first go to a private clinic for assessment. Sisters Farrow and Grey can give these vaccines.  

Systmonline available on android and for the iphone/ipad.

You can now obtain logins to use Systmonline, enabling your to view your appointments, book future appointments, order prescriptions, inform us of a change in details and fill out questionnaires online. To download an information leaflet click here. To request a login please bring photographic id into the surgery, once you have your username and password click the Online Patient Services button below to go to the login page.  Any queries please email support.