Patient rights and responsibilities

We aim to:

  • Provide a friendly, polite service.
  • Treat patient information with utmost confidence.
  • Make every effort to keep to appointment times but sometimes delays are unavoidable if the GP gets called out to an emergency or other serious problems arise.  We will keep you informed if this happens.
  • Answer the telephone promptly.  Inevitably there are times of high demand when it is difficult to get through.  Please be paitent.

We ask our patients to:

  • Be punctual for appointments.
  • Cancel and appointment if unable to attend.
  • Remember that an appointment is for one patient only.
  • Request a repeat prescription 48 hours before it is needed.
  • Request a home visit only if too ill to attend surgery or are housebound.
  • Inform us of any change of name, address or phone number.
  • Treat doctors and practice staff with courtesy.